With Go-Live at RJH just days away, we want to thank you for your dedication and commitment to making this major change. While it will not be easy, especially at the beginning, it’s a crucial step to delivering safe, high-quality care to our patients. Make sure to support each other and the support staff with care, respect and patience. When you have constructive feedback or concerns, we will be sure to address them through appropriate channels as quickly as possible. When you need in-the-moment help, you will find support from a large team of experts, peers and supporters. Many voices at the table have brought us to Go-Live day, including medical staff leaders, nursing, pharmacy, medication safety, professional practice, clinical operations and informatics. Thank you all again for the hard work involved in preparing – we are in this together.
— Dr. Pooya Kazemi and Dr. Kellie Whitehill, IHealth Medical Site Leads for RJH and VGH
(Note: This News Brief has been sent to medical staff at RJH and VGH, however content in this issue is primarily focused on the RJH Go-Live.)
WHAT YOU NEED TO KNOW:
Go-Live Date and Time
June 8, 2024: Royal Jubilee Hospital
Go-Live for RJH will be at 6 a.m. on Saturday, June 8. When the system goes live, an overhead announcement will be made across the site.
Support for Go-Live includes at-the-elbow team, phone and desktop dispatch
If you have questions or need support during Go-Live at RJH:
Look for a member of the IHealth support team on your unit or floor. Tshirt colours indicate the kind of support they provide.
Green = Clinical Support
Red = ProEx, Informatics
Purple = Physician Peer Mentor
Blue = IMIT, Technical, Devices, Project
Call the IHealth Central Support line at 1-855-755-7001 or 28555.
Click the “Band-Aid” support widget at the top of your device screen. With this tool you can:
Ask for 24/7 dispatch of at-the-elbow support
Access the IHealth Cerner Wiki page
Call the 24/7 IHealth Central Support line
Get help with Automated Fixes for common technical issues
How to report a quality or safety concern during Go-Live
If you are a member of medical staff and have a quality or safety concern that arises during IHealth Go-Live, you can:
Go to the IHealth Command Centre at RJH, in PCC S150 to report (Hours: 24/7 June 8-13 and 7 a.m. to 11 p.m. June 14-21).
Safely report a quality or safety concern in the Patient Safety and Learning System (PSLS) by calling 250-519-1526 or toll-free 1-885-433-1526. You can also submit a report of a quality or safety concern on the B.C. PSLS website.
Verbal orders follow policy with implementation of CPOE
Verbal orders should only be received by nursing in emergency situations or when safe or timely ordering is not feasible. All involved parties should stay on the line until the order is documented with accuracy validated through a read-back process. Read more in the Orders Management Policy.
Orders placed by students must be countersigned by a supervising physician before execution and require clear student identification.
Year 3 & 4 medical students can take a verbal order in an Urgent/STAT situation, enter it into the EHR as an active order and have it routed for co-signature at the earliest opportunity.
WHAT YOU NEED TO DO:
Complete mandatory education to prepare for Go-Live
In-Person Workflow Reviews: These sessions focus on your specific area of patient care, using case scenarios and practicing your CPOE training.
Medical staff scheduled for work at RJH June 8 who have not completed their education will not be able to place orders for patient care. If you have not registered for education, please do so immediately by calling the Provider Education and Experience team at 250-713-0484, or email ihealtheducation@islandhealth.ca
Attend a Personalization Session before or during Go-Live
We highly recommend taking 30-60 minutes to attend a Personalization Session with PowerChart adoption coaches, where you will learn how to:
Set up your views according to your practice needs
Identify and organize your favourite order sets
Learn how to modify and save a favourite order set
For surgeons and proceduralists, the coach will ensure you know how to place your first-day surgery/procedure orders
Sessions at RJH are available from 7 a.m. to 4 p.m. in the Physicians’ Lounge, Surgical Lounge or the Engagement Lab in Royal Block 203. Adoption coaches will also be rounding.
Prepare for Clinical Cutover: providers’ role and responsibility
Cutover is the process of transferring patient orders from paper to the electronic health record (EHR) and takes place as close as possible to Go-Live to ensure information is as current as possible. A detailed list of cutover activities is available for download.
Here are some actions required of providers in the days before Go-Live:
Clean up orders in patient charts, discontinuing any unnecessary PRN medications.
MRPs on shift the day before and day of Go-Live will be asked to sign off on a template document compiled for them with current orders that will then be entered into the EHR by nursing/pharmacy.
Orders thereafter (i.e., the last day before CPOE goes live) will be on a “delta” order sheet so that they are recognized as new and can be entered electronically.
Upon Go-Live, providers must review their orders to ensure they are correct.
Pick up an IHealth lanyard card
Medical staff at RJH can pick up an IHealth support lanyard card in the Physicians’ Lounge or the Engagement Lab (Royal Block 203). If you are unable to pick up a card, the IHealth project and support team will provide them when rounding.
