IHealth: Updated Supports

IHealth Central Support has now transitioned from a project support schedule to an operational support schedule.

WHAT YOU NEED TO DO

For Immediate Support:

For 24/7 remote support:

• Call Clinical Service Desk at 18777 option 3 (or 250-370-8777 option 3).  If your concern is about CPOE likely you will need the nurse informaticist on call and you can ask for that individual to be contacted.
• To find CPOE and enhanced EHR Resources, click the “Band-Aid” support widget at the top of your device screen.

For elbow-to-elbow assistance, Monday to Friday, 0700-1600h:

• Call the Island Health switchboard and ask for ProEX on site (Provider Education and Experience team).

For Skill sharpeners:

Drop in to RJH or VGH Engagement Labs, Monday to Friday, 0700-1500h.

• VGH engagement lab is room S275 next to the physician lounge.
• New RJH engagement lab location:  DT 1391, in ED area across from Medical Imaging

Schedule a skill sharpener

• Email EHRprovidereducation@islandhealth.ca.

Report a quality or safety concern:

• Report through the Patient Safety and Learning System (PSLS).

Useful Links:

·        Visit the Go-Live Resources page on the IHealth intranet.

·        For questions and feedback regarding this transition, please contact: ihealth@islandhealth.ca.